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Transfer Thought

VR Soft Skills Training

The automation of the workplace raises the importance of soft skills—like management, customer service, and feedback—that are necessary for constructive social interactions. Immersion learning provides instruction in soft skills that let students explore real-world emotions and experiences, as well as the chance to evaluate and contemplate their own work.

CASE STUDY

Sprouts

Culture & new hire onboarding

Virtual reality (VR) has the potential to provide a genuine workplace experience prior to entering a new job site as onboarding becomes more distant. Before even setting foot on the new job location, candidates acquire firsthand experience in the role and workplace. They are immediately assimilated into the company’s culture and ideals, which aids in attracting and keeping fresh talent.

Sprouts Farmers Market discovered that putting the Strivr Immersive Learning Platform into practice revolutionized its capacity to provide memorable, secure, and game-changing onboarding at scale during a period when grocery shops were particularly hectic and stressful.

VR training: How essential retailer Sprouts is leading the way
Culture-building at scale for essential retailer Sprouts
CHALLENGE

Scale a distinctive culture, standardize education, and offer the best possible training as the business expands swiftly.

SOLUTION & RESULTS

For the purpose of allowing new hires to witness the six Sprouts ideals in action, Sprouts developed an Immersion Learning platform. A “customer-first” mindset is developed in learners through full immersion in virtual reality skills training.

16 x
more likely to remember all six company values vs. non-VR learners
SATISFACTION OF CUSTOMERS

Although handling difficult situations and disgruntled clients is very normal, it can still be uncomfortable and call for emotional intelligence and empathy.

De-escalation

Reenact common exchanges with irritated or disgruntled clients to provide associates experience in active listening, de-escalation techniques, and making decisions while controlling their emotions.

Empathy building

Employees are driven from the store or contact center into the customer’s house. Instead of just reading about it or watching videos, they can actually experience their customers’ life in virtual reality (VR), which enables them to relate to them more deeply and provide greater support.

We need to be able to immerse people in an experience with a customer before they can provide live customer service.

Cleo Scott, Director of Global L&D, Verizon
TRAINING FOR NEW MANAGER

A mix of strong communication abilities, flexibility, resilience, coaching, and empathy are frequently displayed by successful managers. Virtual reality soft skills training gives new managers a secure environment in which to practice. After the simulation is over, students can evaluate their performance more accurately by seeing and listening to themselves.

Communicating during a crisis and having tough talks

Handle challenging circumstances, unpleasant talks, reorganization, improper customer service procedures, and team disputes. Acquire the ability to identify and handle situations in a way that minimizes issues and gets around obstacles.

Coaching: Performance evaluation and feedback

Model discussions using open-source or proprietary techniques. A playback of their interactions is provided for self-evaluation, and learners are steered through the feedback session while seated across from a direct report who is having difficulty working productively with a colleague.

SALES TRAINING

Confidence, product expertise, and readiness are necessary for sales. Virtual reality training offers mental drills to manage various sales situations, such as identifying appropriate cues, crafting effective product descriptions, and addressing objections. VR soft skills training provides genuine practice and a safe setting for mistakes in these types of selling skills.

CASE STUDY

Walmart

Diversity and inclusion training

It is everyone’s duty to support the development of a robust, welcoming workplace and build effective, diverse teams. However, how can we model inclusive conduct, teach it, and get managers and teams ready for difficult talks about these subjects with staff members or coworkers?

Walmart trains managers and staff on soft skills through Immersion Learning, which helps them address these issues. They are first taken part in a realistic scenario in which a coworker or employee engages in discriminatory behavior. After that, they engage in an interactive face-to-face discussion with the individual to discuss why the conduct doesn’t align with Walmart’s values and how the employee may identify and overcome their prejudices going forward.

Play Video
CHALLENGE

To help staff identify and react to circumstances in a way that diffuses issues and avoids difficult situations, practice your leadership and interpersonal skills.

 

LEARNING OBJECTIVE

Recognize how having a tough talk in a safe environment can help you become more confident.
By creating a completely immersive experience that mimics a real discussion, you can close the gap between instruction and practical application.
Offer a more useful “role play” exercise to go along with their present training regimen.
Gain the confidence you need to navigate a challenging conversation.

 

In addition to recording and transcribing trainee responses, the Strivr platform tracks employees’ quantitative progress through the program. This allows trainers to customize performance evaluation methods and pinpoint key learning points.

Creating inclusive workplaces with Immersive Learning
Fostering a more inclusive workplace with Immersive Learning
CANDIDATE ASSESSMENT

Assessing employees fairly in the company-specific duties they will encounter in their next employment is typically challenging. VR-based tests evaluate a candidate’s suitability for a position throughout the hiring or promotion process and capture their ability to prioritize various tasks, resolve conflicts with coworkers, and demonstrate a range of leadership abilities. Predictive analytics models, which incorporate immersive attention data and decision data, provide the basis of assessments and assist in identifying individuals who are likely to succeed in the real world. Virtual reality (VR) examinations offer an extra level of information that can assist create a more accurate image of candidates, particularly for talents that are typically difficult to quantify.

We evaluate candidates' listening and problem-solving abilities using virtual reality (VR) to determine whether they would be a good team leader, for example. Though this is only one data point, our observations show that VR is capable of making predictions about character success that are on par with or even superior to those made by humans.

-Heather Durtschi, Sr. Director of Content Design Development, Walmart

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